/* SkyForj AI Chat — public widget styles. Scoped under #sfaic-widget; uses
   :where() for low specificity so host-page CSS wins on accidental collision. */

#sfaic-widget {
    position: fixed;
    bottom: 24px;
    z-index: 2147483600;
    font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif;
    /* Public widget palette — self-contained. Published pages do NOT define
       the admin --at-color-* tokens, so every colour must resolve from the
       widget's own --sfaic-* token set below. */
    color: var(--sfaic-text);
    --sfaic-theme: #667eea;
    --sfaic-width: 360px;
    --sfaic-height: 600px;
    --sfaic-bg: #ffffff;
    --sfaic-bg-alt: #f7fafc;
    --sfaic-border: #e2e8f0;
    --sfaic-text: #2d3748;
    --sfaic-muted: #718096;
    --sfaic-on-theme: #ffffff;
    --sfaic-success: #48bb78;
    --sfaic-danger: #e53e3e;
    --sfaic-code-bg: #2d3748;
    --sfaic-code-text: #f7fafc;
    --sfaic-code-inline-bg: #edf2f7;
    --sfaic-tooltip-bg: #2d3748;
    --sfaic-tooltip-text: #f7fafc;
    --sfaic-tooltip-link: #90cdf4;
}

#sfaic-widget[data-position="bottom-right"] { right: 24px; }
#sfaic-widget[data-position="bottom-left"] { left: 24px; }

#sfaic-widget :where(*, *::before, *::after) {
    box-sizing: border-box;
}

#sfaic-widget :where(button) {
    cursor: pointer;
    border: 0;
    background: none;
    font: inherit;
    color: inherit;
}

#sfaic-widget .sfaic-toggle {
    /* A <button> carries the browser's own default padding — 1px 6px — which
       was never reset here. With border-box that leaves only 48px of inner
       width inside a 60px button, so the round avatar shrank to 48 wide by 60
       tall and rendered as an oval. Zeroed so the avatar fills the button and
       stays a circle. */
    padding: 0;
    width: 60px; height: 60px;
    border-radius: 50%;
    background: var(--sfaic-theme);
    color: var(--sfaic-on-theme);
    box-shadow: 0 6px 20px rgba(0, 0, 0, 0.18);
    display: flex; align-items: center; justify-content: center;
    transition: transform 0.18s ease, box-shadow 0.18s ease;
}
#sfaic-widget .sfaic-toggle:hover { transform: scale(1.05); box-shadow: 0 8px 28px rgba(0,0,0,0.22); }
#sfaic-widget .sfaic-toggle-avatar { width: 60px; height: 60px; border-radius: 50%; object-fit: cover; }
#sfaic-widget .sfaic-toggle-icon { display: block; }

#sfaic-widget .sfaic-window {
    position: absolute;
    bottom: 76px;
    width: var(--sfaic-width);
    max-width: calc(100vw - 32px);
    height: var(--sfaic-height);
    max-height: calc(100vh - 100px);
    background: var(--sfaic-bg);
    border-radius: 16px;
    box-shadow: 0 24px 64px rgba(0, 0, 0, 0.24);
    display: none;
    flex-direction: column;
    overflow: hidden;
    border: 1px solid var(--sfaic-border);
}
#sfaic-widget[data-position="bottom-right"] .sfaic-window { right: 0; }
#sfaic-widget[data-position="bottom-left"] .sfaic-window { left: 0; }
#sfaic-widget .sfaic-window.sfaic-open { display: flex; }

#sfaic-widget .sfaic-header {
    display: flex; align-items: center; gap: 10px;
    padding: 14px 16px;
    background: var(--sfaic-theme);
    color: var(--sfaic-on-theme);
}
#sfaic-widget .sfaic-header-avatar { width: 36px; height: 36px; border-radius: 50%; object-fit: cover; }
#sfaic-widget .sfaic-header-dot {
    width: 12px; height: 12px; border-radius: 50%;
    background: var(--sfaic-success); box-shadow: 0 0 0 3px rgba(255,255,255,0.25);
}
#sfaic-widget .sfaic-header-meta { flex: 1; min-width: 0; }
#sfaic-widget .sfaic-header-name { font-weight: 600; font-size: 14px; line-height: 1.2; }
#sfaic-widget .sfaic-header-status { font-size: 11px; opacity: 0.85; }
#sfaic-widget .sfaic-header-close { color: var(--sfaic-on-theme); font-size: 22px; opacity: 0.8; padding: 0 4px; }
#sfaic-widget .sfaic-header-close:hover { opacity: 1; }
#sfaic-widget .sfvoice-toggle { color: var(--sfaic-on-theme); background: transparent; border: 0; cursor: pointer; opacity: 0.7; padding: 0 6px; display: inline-flex; align-items: center; }
#sfaic-widget .sfvoice-toggle:hover { opacity: 1; }
#sfaic-widget .sfvoice-toggle.sfvoice-on { opacity: 1; }
.sfvoice-loader { display: flex; flex-direction: column; align-items: center; gap: 6px; padding: 10px 0 4px; }
.sfvoice-loader-cv { width: 132px; height: 60px; }
.sfvoice-loader-cap { font-size: 12px; opacity: 0.7; }

#sfaic-widget .sfaic-prechat {
    padding: 14px;
    background: var(--sfaic-bg-alt);
    border-bottom: 1px solid var(--sfaic-border);
}
#sfaic-widget .sfaic-prechat-intro { margin: 0 0 8px; font-size: 13px; color: var(--sfaic-text); }
#sfaic-widget .sfaic-prechat input {
    width: 100%; padding: 8px 10px; margin-bottom: 6px;
    border: 1px solid var(--sfaic-border); border-radius: 6px;
    font-size: 13px;
}
#sfaic-widget .sfaic-prechat input.sfaic-invalid { border-color: var(--sfaic-danger); }
#sfaic-widget .sfaic-prechat-go {
    width: 100%; padding: 9px;
    background: var(--sfaic-theme); color: var(--sfaic-on-theme);
    border-radius: 6px; font-weight: 600; font-size: 13px;
}

#sfaic-widget .sfaic-messages {
    flex: 1;
    overflow-y: auto;
    padding: 14px;
    background: var(--sfaic-bg-alt);
    display: flex; flex-direction: column; gap: 10px;
}

#sfaic-widget .sfaic-msg { display: flex; }
#sfaic-widget .sfaic-msg-bubble {
    max-width: 78%;
    padding: 10px 14px;
    border-radius: 16px;
    font-size: 13.5px; line-height: 1.45;
    word-wrap: break-word; word-break: break-word;
}
#sfaic-widget .sfaic-msg-user { justify-content: flex-end; }
#sfaic-widget .sfaic-msg-user .sfaic-msg-bubble {
    background: var(--sfaic-theme);
    color: var(--sfaic-on-theme);
    border-bottom-right-radius: 4px;
}
#sfaic-widget .sfaic-msg-assistant .sfaic-msg-bubble,
#sfaic-widget .sfaic-msg-agent .sfaic-msg-bubble {
    background: var(--sfaic-bg);
    color: var(--sfaic-text);
    border: 1px solid var(--sfaic-border);
    border-bottom-left-radius: 4px;
}

#sfaic-widget .sfaic-msg-bubble :where(a) { color: var(--sfaic-theme); }
#sfaic-widget .sfaic-msg-bubble :where(.sfaic-pre) {
    background: var(--sfaic-code-bg); color: var(--sfaic-code-text); padding: 8px; border-radius: 6px;
    overflow-x: auto; font-size: 12px; margin: 6px 0;
}
#sfaic-widget .sfaic-msg-bubble :where(.sfaic-code) {
    background: var(--sfaic-code-inline-bg); padding: 1px 5px; border-radius: 3px; font-size: 12.5px;
}

#sfaic-widget .sfaic-typing {
    display: inline-flex; gap: 4px; align-items: center; padding: 2px 0;
}
#sfaic-widget .sfaic-typing span {
    width: 6px; height: 6px; border-radius: 50%;
    background: var(--sfaic-muted);
    animation: sfaic-bounce 1.4s infinite ease-in-out both;
}
#sfaic-widget .sfaic-typing span:nth-child(2) { animation-delay: 0.16s; }
#sfaic-widget .sfaic-typing span:nth-child(3) { animation-delay: 0.32s; }
@keyframes sfaic-bounce {
    0%, 80%, 100% { transform: scale(0.6); opacity: 0.4; }
    40% { transform: scale(1); opacity: 1; }
}

#sfaic-widget .sfaic-quick-replies {
    display: flex; flex-wrap: wrap; gap: 6px;
    padding: 8px 12px 0;
    background: var(--sfaic-bg-alt);
}
#sfaic-widget .sfaic-qr {
    padding: 6px 10px;
    background: var(--sfaic-bg);
    border: 1px solid var(--sfaic-border);
    border-radius: 16px;
    font-size: 12px;
    color: var(--sfaic-text);
}
#sfaic-widget .sfaic-qr:hover { background: var(--sfaic-theme); color: var(--sfaic-on-theme); border-color: var(--sfaic-theme); }

#sfaic-widget .sfaic-input-row {
    display: flex; gap: 8px;
    padding: 12px 14px;
    border-top: 1px solid var(--sfaic-border);
    background: var(--sfaic-bg);
    align-items: flex-end;
}
#sfaic-widget .sfaic-input {
    flex: 1;
    min-width: 0;
    padding: 17px 16px;
    min-height: 56px;
    max-height: 140px;
    resize: none;
    overflow-y: auto;
    box-sizing: border-box;
    border: 1px solid var(--sfaic-border);
    border-radius: 16px;
    font-size: 13.5px;
    font-family: inherit;
    line-height: 1.4;
    outline: none;
    transition: border-color 0.15s ease, box-shadow 0.15s ease;
}
#sfaic-widget .sfaic-input:focus {
    border-color: var(--sfaic-theme);
    box-shadow: 0 0 0 3px color-mix(in srgb, var(--sfaic-theme) 18%, transparent);
}
#sfaic-widget .sfaic-send {
    padding: 10px 18px;
    margin-bottom: 9px;
    background: var(--sfaic-theme); color: var(--sfaic-on-theme);
    border-radius: 16px; font-weight: 600; font-size: 13px;
    transition: filter 0.15s ease;
}
#sfaic-widget .sfaic-send:hover:not(:disabled) { filter: brightness(1.08); }
#sfaic-widget .sfaic-send:disabled { opacity: 0.6; cursor: not-allowed; }
#sfaic-widget .sfaic-attach,
#sfaic-widget .sfaic-mic {
    width: 32px; height: 32px;
    margin-bottom: 12px;
    border-radius: 50%;
    color: var(--sfaic-muted);
    display: flex; align-items: center; justify-content: center;
}
#sfaic-widget .sfaic-attach:hover,
#sfaic-widget .sfaic-mic:hover { background: var(--sfaic-bg-alt); color: var(--sfaic-theme); }
#sfaic-widget .sfaic-mic-active { background: var(--sfaic-theme); color: var(--sfaic-on-theme); animation: sfaic-pulse 1.4s infinite; }
@keyframes sfaic-pulse {
    0%, 100% { box-shadow: 0 0 0 0 rgba(102, 126, 234, 0.6); }
    50% { box-shadow: 0 0 0 8px rgba(102, 126, 234, 0); }
}

#sfaic-widget .sfaic-powered {
    text-align: center; padding: 6px;
    font-size: 11px; color: var(--sfaic-muted);
    background: var(--sfaic-bg);
    border-top: 1px solid var(--sfaic-border);
}

/* ============================================================
   Streaming caret + citations (Phase 1: streaming + citations)
   ------------------------------------------------------------
   Additive only — no edits to existing classes. Namespace: sfaic-
   ============================================================ */
#sfaic-widget .sfaic-caret {
    display: inline-block;
    width: 0.6ch;
    margin-left: 1px;
    color: var(--sfaic-theme);
    font-weight: 600;
    animation: sfaic-blink 1s steps(1) infinite;
    vertical-align: baseline;
    line-height: 1;
}
@keyframes sfaic-blink {
    0%, 50%   { opacity: 1; }
    50.01%, 100% { opacity: 0; }
}
#sfaic-widget .sfaic-msg-streaming .sfaic-msg-bubble {
    border-color: var(--sfaic-border);
}
#sfaic-widget .sfaic-msg-error .sfaic-msg-bubble {
    background: var(--sfaic-bg);
    border-color: var(--sfaic-danger);
    color: var(--sfaic-danger);
}

/* ---- Citation superscript + hover card ---- */
#sfaic-widget .sfaic-cite {
    position: relative;
    display: inline-block;
    margin: 0 1px;
    line-height: 1;
    vertical-align: super;
    font-size: 0;            /* zero out so only inner <a> sets size */
}
#sfaic-widget .sfaic-cite-link {
    display: inline-block;
    min-width: 16px;
    padding: 0 5px;
    height: 16px;
    line-height: 16px;
    text-align: center;
    font-size: 10.5px;
    font-weight: 700;
    color: var(--sfaic-theme);
    background: rgba(102, 126, 234, 0.12);
    border-radius: 8px;
    text-decoration: none;
    transition: background 0.15s ease, color 0.15s ease;
    cursor: pointer;
}
#sfaic-widget .sfaic-cite:hover .sfaic-cite-link,
#sfaic-widget .sfaic-cite:focus-within .sfaic-cite-link {
    background: var(--sfaic-theme);
    color: var(--sfaic-on-theme);
}
#sfaic-widget .sfaic-cite-card {
    position: absolute;
    bottom: calc(100% + 6px);
    left: 50%;
    transform: translateX(-50%) scale(0.96);
    transform-origin: bottom center;
    width: 240px;
    max-width: 80vw;
    padding: 10px 12px;
    background: var(--sfaic-tooltip-bg);
    color: var(--sfaic-tooltip-text);
    border-radius: 8px;
    box-shadow: 0 8px 28px rgba(0, 0, 0, 0.28);
    font-size: 12px;
    line-height: 1.45;
    text-align: left;
    opacity: 0;
    visibility: hidden;
    pointer-events: none;
    transition: opacity 0.18s ease, transform 0.18s ease, visibility 0.18s;
    z-index: 1;
    white-space: normal;
    word-break: break-word;
}
#sfaic-widget .sfaic-cite-card::after {
    content: '';
    position: absolute;
    top: 100%;
    left: 50%;
    transform: translateX(-50%);
    border: 5px solid transparent;
    border-top-color: var(--sfaic-tooltip-bg);
}
#sfaic-widget .sfaic-cite:hover .sfaic-cite-card,
#sfaic-widget .sfaic-cite:focus-within .sfaic-cite-card {
    opacity: 1;
    visibility: visible;
    transform: translateX(-50%) scale(1);
}
#sfaic-widget .sfaic-cite-card-label {
    display: block;
    font-weight: 700;
    color: var(--sfaic-tooltip-text);
    margin-bottom: 4px;
    font-size: 12px;
}
#sfaic-widget .sfaic-cite-card-snippet {
    display: block;
    color: var(--sfaic-tooltip-text);
    font-size: 11.5px;
    margin-bottom: 4px;
}
#sfaic-widget .sfaic-cite-card-url {
    display: block;
    color: var(--sfaic-tooltip-link);
    font-size: 10.5px;
    word-break: break-all;
    font-family: Menlo, Monaco, "Courier New", monospace;
    opacity: 0.85;
}
/* When the cite is near the top of the messages area, flip the card downward
   so it doesn't get clipped by the chat header. */
#sfaic-widget .sfaic-msg:nth-child(-n+2) .sfaic-cite-card {
    bottom: auto;
    top: calc(100% + 6px);
    transform: translateX(-50%) scale(0.96);
    transform-origin: top center;
}
#sfaic-widget .sfaic-msg:nth-child(-n+2) .sfaic-cite-card::after {
    top: auto;
    bottom: 100%;
    border-top-color: transparent;
    border-bottom-color: var(--sfaic-tooltip-bg);
}
#sfaic-widget .sfaic-msg:nth-child(-n+2) .sfaic-cite:hover .sfaic-cite-card,
#sfaic-widget .sfaic-msg:nth-child(-n+2) .sfaic-cite:focus-within .sfaic-cite-card {
    transform: translateX(-50%) scale(1);
}

@media (max-width: 480px) {
    #sfaic-widget[data-position="bottom-right"],
    #sfaic-widget[data-position="bottom-left"] {
        right: 12px; left: 12px; bottom: 12px;
    }
    #sfaic-widget .sfaic-window {
        width: auto; left: 0; right: 0;
        height: 70vh;
    }
}

/* ============================================================
   Resolution Engine — published resolution-rate badge (v1.4.0)
   Additive only. Namespace: sfaic-res-
   ============================================================ */
#sfaic-widget .sfaic-res-rate {
    text-align: center; padding: 5px 10px;
    font-size: 11px; color: var(--sfaic-muted);
    background: var(--sfaic-bg);
    border-bottom: 1px solid var(--sfaic-border);
}
#sfaic-widget .sfaic-res-rate strong { color: var(--sfaic-theme); }

/* ============================================================
   CSAT rating strip after resolution (v1.5.3)
   Additive only. Namespace: sfaic-csat-
   ============================================================ */
#sfaic-widget .sfaic-csat {
    margin: 8px 0 4px;
    padding: 10px 12px;
    background: var(--sfaic-bg-alt);
    border: 1px solid var(--sfaic-border);
    border-radius: 10px;
    align-self: stretch;
}
#sfaic-widget .sfaic-csat-prompt {
    font-size: 13px;
    color: var(--sfaic-text);
    margin-bottom: 6px;
}
#sfaic-widget .sfaic-csat-stars { display: flex; gap: 4px; }
#sfaic-widget .sfaic-csat-star {
    font-size: 20px;
    line-height: 1;
    padding: 2px 4px;
    color: var(--sfaic-muted);
    transition: color 0.12s ease, transform 0.12s ease;
}
#sfaic-widget .sfaic-csat-star:hover { transform: scale(1.15); color: var(--sfaic-theme); }
#sfaic-widget .sfaic-csat-star-on { color: var(--sfaic-theme); }
#sfaic-widget .sfaic-csat-extra {
    margin-top: 8px;
    display: flex;
    flex-direction: column;
    gap: 6px;
}
#sfaic-widget .sfaic-csat-comment {
    width: 100%;
    resize: none;
    font: inherit;
    font-size: 13px;
    padding: 6px 8px;
    border: 1px solid var(--sfaic-border);
    border-radius: 8px;
    background: var(--sfaic-bg);
    color: var(--sfaic-text);
}
#sfaic-widget .sfaic-csat-comment:focus { outline: none; border-color: var(--sfaic-theme); }
#sfaic-widget .sfaic-csat-send {
    align-self: flex-end;
    padding: 6px 14px;
    border-radius: 8px;
    background: var(--sfaic-theme);
    color: var(--sfaic-on-theme);
    font-size: 13px;
}
#sfaic-widget .sfaic-csat-send:disabled { opacity: 0.6; cursor: default; }
#sfaic-widget .sfaic-csat-thanks { font-size: 13px; color: var(--sfaic-success); }
#sfaic-widget .sfaic-csat-err { margin-top: 6px; font-size: 12px; color: var(--sfaic-danger); }